Submit a request – The Basketball Network Support

Your email address

First name

Last name

Mobile number(optional)

If you wish to be contacted by mobile phone in regards to your support ticket please enter your number in the above field

I am...

Association / League Name

Club name (if relevant)(optional)

Team name (if relevant)(optional)

State

Product

Specific product that your request relates to

Subject

Description

Please describe your issue, question or concern with as much detail as possible. This will help us to help you more quickly! Things to include in your request: 1. Explanation of the problem 2. Steps taken before it was caused (so that we can replicate it) 3. Troubleshooting steps you have taken, if any 4. Expected outcome 5. Actual outcome/Error message 6. If it is a payment issue, provide the first 6 and last 3 digits on the credit card used 7. Screenshots would assist greatly!

System info(optional)

eg. Apple or Android or Windows, and Chrome or Safari or Firefox

Website address (URL)(optional)

Please enter or copy the webpage address related to your query. This really helps us to quickly find an answer for you.

Priority

Low - functionality or information requests; configuration; database setup | Medium - bug affecting some but not all users; workaround exists | High - affects many users; major functionality impacted; no workaround | Urgent - affects ALL users in 3 or more databases; system unavailability; no workaround

Attachments(optional)

Add file or drop files here